Google-Owned Company Addresses Ongoing Problems
The Fitbit app has been grappling with significant issues for several hours, with the Google-owned company officially acknowledging the situation on Wednesday evening. In a message posted on X (formerly Twitter) at 8:01 PM ET, Fitbit stated, “We’re aware that some customers are experiencing issues with the Fitbit app, and we are currently investigating. We sincerely apologize for the inconvenience, thank you for your patience!” When responding to a user inquiring about a time frame for resolution, Fitbit expressed that they were unable to provide an estimated time for resolution at that moment.
Fitbit’s community page has also displayed a prominent banner that reads, “We’re continuing to investigate the issue affecting Fitbit devices. Thank you for your patience.”
Multiple reports from various sources and users indicate the extent of the outages. Android Authority reported issues with data not loading within the app, with the Coach tab displaying a “content not available” message. 9to5Google noted the absence of statistics in the app. Additionally, a Verge reader shared their difficulty in activating a Charge 6, a process typically done through the app.
The impact of these ongoing issues is evident on Downdetector, where more than 3,000 users have reported various problems. These reports began to surge at approximately 5 PM ET.
These recent technical problems follow two major outages that occurred in February, underscoring the challenges Fitbit has been facing in ensuring the stability and reliability of its services.
